• SOP Library
  • HOW TO SET UP SLACK FOR SUCCESS

    If you’re still using email to send messages to your coworkers, it’s probably time to catch up with the modern workplace.

    Slack is a tool used by over 500,000 companies for exchanging ideas and collaborating on projects across teams. It works well within an office and also when working with remote teams. It is easy to get used to and includes a lot of great functions which can help you maximize productivity for your business. You can use the basic tools in Slack for free, without needing to enter a credit card. (By the way, we are not affiliates of Slack, we just appreciate good tools.)

    Difference between email and slack

    INTEGRATING SLACK WITH OTHER OFFICE TOOLS

    Slack integrates with lots of other tools that you may already be using in your workplace. For example, in our office we’re constantly sharing Google documents and spreadsheets with each other. Connect Slack with Google Drive and you can copy/paste your links into Slack. Your colleagues can easily access your documents and even choose to receive alerts through Slack about changes made in shared documents.

    One of our favorite Slack features is its integration with the workflow app, If This Then That (IFTTT). In our office, we have created workflows to send our social media posts to Slack. If we get a mention, a retweet, or if someone talks about our projects on social media, all of the information goes to one channel in Slack. This is a channel that we have dedicated just for this purpose so that its all consolidated and easily searchable for our whole team.

    Slack emoji selection

    Slack also adds a bit of fun and humor to the workplace by providing a brightly colored and easily customizable user interface as well as providing hundreds of emojis. Sending a taco emoji to someone or creating your own GIFs is easy and helps you to establish a fun rapport while getting your business done.

    Slack’s overall interface is beautiful and takes only minutes to get used to. Even for those of us who have been using email for years, the transition from internal emails to Slack is quick and painless.

    Tutorial for slack with screenshots

    SWITCHING FROM INTERNAL EMAILS TO SLACK

    Slack is also a great way to share ideas and brainstorm. For example, if a team member designs an image for social media, they can share it with the rest of the team and get feedback directly on Slack. Unlike traditional instant messengers, Slack does a much better job at keeping comments on topics within the discussion organized. Team members can see all the related comments about a topic without getting mixed up with other messages within the same channel.

    Computer sending message by paper airplane

    Using Slack also allows you to give shout-outs to specific members of your team. You might not need feedback from all team members for every document or image. Specifying certain team members notifies only those people. You can also send private messages to individuals at any time.

    Slack is easy to set up and doesn’t really require an SOP, but you may benefit from the list of suggested channels in the SOP to set up once your Slack team is created. We have also included some links to Slack keyboard shortcuts and reference guides.

    Setting up slack to replace email

    To sum it up, Slack is like a big chat room between all of your team members in which you can create separate channels for different projects and have discussions in a more organized way than an email thread. This cuts down on time wasted sifting through information that isn’t relevant to everyone.

    Download and follow the free SOP template provided to get your Slack team started ASAP.

  • SOP Library
  • How to Become an Adobe Affiliate: ULTIMATE GUIDE

    We found Adobe’s Affiliate Program to be a bit cumbersome to set up and some of the help files outdated, so we created this ultimate guide to walk you through the steps of setting your website up as an Adobe Affiliate.

     

    You’ll find all the steps included here (we update this on a regular basis) and we’ve also provided a free SOP Template that you can access by entering your email above. If you’d like to pass this task to a coworker or freelancer to have them set this up for you, send them the SOP.

    PERKS OF BEING AN ADOBE AFFILIATE

    You can find detailed information about the payouts for the Adobe Affiliate program in the HELP section of your affiliate account once you’ve applied, but here is a basic breakdown of what the program offers:

     

    Commissions:

    Month-to-Month subscription: 85.00% of the first month (yes, 85%!)

    One Year, prepaid subscription: 8.33% of the first year payment

     

    Cookie lifetime:

    Post View: 3 Days

    Post Click: 120 Days

     

    Adobe has a massive range of products which makes it pretty easy to find a good match for your audience. These products are professional-grade and used to be very expensive, but Adobe has since switched up their pricing strategy. Users can now get subscriptions that are much more affordable, even for individuals and small businesses. For example, for 9.99USD/mo you can now get access to Photoshop and Lightroom as well as get 20GB of free storage on Adobe Cloud. This new pricing model makes it easier to sell Adobe products to your audience.

     

    Regardless of your niche, your audience will likely find at least one of Adobe’s products useful and cost-effective for their business. Being familiar with Adobe products is key to offering the best solutions to your audience. Take some time now to take a look at what products Adobe is now offering and their price points.

    how to apply to become an adobe affiliate

    HOW TO SIGN-UP FOR ADOBE’S AFFILIATE PROGRAM

    Go to the Adobe Affiliate sign-up page and click the APPLY NOW button to create an affiliate account.

     

    Fill out the required information and then click CREATE ACCOUNT. Below is a list of the information that you will need to complete this section. If you are delegating this task to a coworker or freelancer, be sure to add this information into the SOP template before passing it over to them.

     

    A list of everything that you need to add to the SOP will be in the email we send you along with the SOP as both a PDF and DOCX file.

    application form for adobe referral program

    REQUIRED INFORMATION FOR BECOMING AN ADOBE AFFILIATE

    When you create a new affiliate account with Adobe, they will ask you for the following information:

     

    1. Country – where your business is located
    2. Language – your preferred language
    3. Business Type – choose from Individual, Organisation (non-taxable) and Company
    4. First Name – business owner’s or account manager’s first name
    5. Last Name – business owner’s or account manager’s last name
    6. Email – email address that will be associated with the affiliate account
    7. Username – create a username for your affiliate account
    8. Password – create a password for your affiliate account
    9. Your Website – provide your website’s URL
    instructions for activating adobe affiliate account

    ACTIVATE YOUR ADOBE AFFILIATE ACCOUNT

    Once you have filled out the information required by Adobe’s Affiliate program, check the inbox of the email address that you used to register. You should receive a welcome email from the Adobe Affiliate Team with an activation link. Click the link in the email within 15 minutes of applying.

    verifying adobe affiliate program for beginners

    HOW TO VERIFY YOUR WEBSITE

    After activating your account, sign-in to your affiliate dashboard. (Note that adobe uses an affiliate network called TradeDoubler, so the style of the login page may sometimes look differently from typical Adobe web pages.)

    Once you are logged-in you will see a big blue banner at the top of the page telling you to verify your site. You need to complete two steps in order to finalize the verification process. First, add your contact details by clicking the CONTACT INFORMATION link in the blue box.

    adobe referral application form

    Fill out the required information and click the SAVE button in the bottom-right corner of the screen.

     

    Here is a list of the information that you need to provide in addition to the information you have already provided when signing up for the affiliate program:

     

    1. Reporting currency – what currency would you like to appear on your affiliate reports
    2. Address – including street address, postal code, country, etc.
    3. Market – choose the area where the majority of your audience is located
    4. Phone number

     

    After you have saved your contact information, click the HOME button to return to the affiliate dashboard.

    verifying your website for the affiliate program

    In the big blue box, you’ll now click the CLICK HERE link. You will see a list of your websites (at this point you will probably only have one site listed here).

    adobe affiliate requirements

    Click the text that says NOT VERIFIED next to your website’s URL to see the instructions for verifying your site.

    methods for verifying your website for adobe affiliate program

    You will now see a set of instructions with two ways that you can verify your site for the Adobe Affiliate program.

    WEBSITE VERIFICATION METHOD 1: ADD META TAG TO HOMEPAGE CODE

    Using this method, you will copy the meta tag provided into the HTML code of your website under the <HEAD> tag of the code. TradeDoubler (the company that manages Adobe Affiliates) has provided this video with more detailed instructions. It is outdated, but you will still be able to figure out how to do this by watching it. Here is the instructional video: https://hst.tradedoubler.com/file/20649/tdpull/tdDomainVerification.htm

     

    Once you have pasted the meta tag into the code and saved the updated version of your website, you can click the CLICK HERE TO VERIFY YOUR SITE button on the Site Info screen of the affiliate account. If you’ve accidentally navigated off of this page, you can get back to it by going to the homepage of your affiliate account and clicking the CLICK HERE button in the big blue box at the top of the page. From there, click the NOT VERIFIED text next to your website’s URL.

    WEBSITE VERIFICATION METHOD 2: ADD FILE TO THE ROOT OF YOUR WEB SERVER

    If you have already verified your site using the previous method, skip this step and move on to the next step. Here is an alternative method for verifying your site. Create an empty file and name it as the instructions say on this screen, example: 3018026.html. Then save this file in the root of your web server. You will need to access your hosting via your FTP or web browser to do this. If you’re unclear how to do this, you can find more detailed instructions here.

     

    Once you saved the file and updated your site, click the CLICK HERE TO VERIFY YOUR SITE button on the Site Info screen of the affiliate account. You can get back to the Site Info screen by going to the homepage of your affiliate account and clicking the CLICK HERE button in the big blue box at the top of the page. From there, click the NOT VERIFIED text next to your website’s URL.

    HOW TO COMPLY WITH ADOBE’S AFFILIATE PROGRAM CONTENT GUIDELINES

    If you scroll down on the Site Info screen of your affiliate account, you will see a form with some information that you need to fill out about your site (yes, even more info!). Though it doesn’t explicitly say anywhere in the instructions, you need to fill out this information before you can get approved for the program.

     

    This is the last set of information that you’ll need:

     

    1. Site description – give a brief explanation describing your site’s purpose
    2. Promotion type – choose from a list of options for how you’ll be offering the affiliate (we chose “Bloggers”)
    3. Traffic size – select the range that matches how many unique visitors you get to your site per month (at the time that we applied, our site was in the lowest tier but we still got accepted)
    4. Select website content – tick the boxes of different content types that match the content of your site
    5. Site type – choose from PC/mobile/mobile app
    how to finalize your application for adobe affiliate

    Once you’ve filled in the information, make sure to tick the box at the bottom of the screen to assure that your site doesn’t include any content that goes against Adobe’s content guidelines. Click SAVE to complete this section.

    HOW TO GET APPROVED FOR ADOBE’S AFFILIATE PROGRAM

    At this point, you must wait for approval to get into the affiliate program. Initially we foolishly thought that once our website was verified, we were ready to go with adding Adobe links and ads to our site. This is not the case, and you will likely get frustrated (as we did!) trying to navigate the Affiliate Dashboard attempting to find links to add to your site. You’ll have to be a little patient as you won’t be able to take any action at this time.

     

    We were not all that patient and decided to contact Adobe’s Affiliate Team after 24 hours of applying. We were approved pretty much immediately after doing so. It’s possible that we would have been approved that quickly anyway, but if you want to push things along, you could try sending them an email as we did.

     

    This is the text from the email that we sent to Adobe:

    Sent to: AdobeAffiliates@arvato.com

     

    I have verified my website and see the different ads available for the affiliate program, but how do I apply for one so that I can put the ad on my site? My website: www.soptemplates.com

     

    Thanks!

     

    They replied the same day with an approval for our site to enter the program. Again, this might have been a coincidence, but it couldn’t hurt to try.

    monitoring adobe affiliate referral program account

    NAVIGATING ADOBE’S AFFILIATE DASHBOARD

    While you are awaiting approval for your site, take the opportunity to get familiar with your new affiliate dashboard. Sign in to your affiliate dashboard using this link: http://reports.tradedoubler.com/pan/public?pvnId=1993633.

     

    Once you are logged-in to your account, you can have a look around before you’ve been approved to join the program. The main dashboard gives you a snapshot for how your affiliate links and ads have been performing. You’ll be able to see your impressions, clicks, account balances and more, directly on the dashboard when you login to your account.

    how to access adobe affiliate ads and links

    VIEWING AFFILIATE LINKS AND ADS FOR ADOBE OFFERS

    Even if you haven’t been approved for the affiliate program yet, you can take a look at some of the links and ads that are available for you to put on your website. You won’t be able to get the affiliate code until you have approval, but you can use the time while you wait to decide which ads/links you want to add to your site.

     

    Sidenote: The welcome email that you will have received from Adobe has some instructions for how to view/manage the ads available, but we found that it is not up to date. In fact, we got pretty lost trying to navigate the program, which is the whole point behind writing this article. In the end, it’s been worth it to figure it all out, because the program has great payouts. We hope these instructions help to make the whole process smoother.

     

    To access the list of ads and links available in Adobe’s Affiliate Program, click the TRACKING dropdown menu from the main affiliate dashboard page and then select BANNERS & TEXT LINKS.

    how to add affiliate links from adobe referral program

    While you’re in the Banners & Text Links section, click the SEARCH button in the bottom-right corner of the screen. You can also make the search more specific by adding details here, but we found that seeing ALL the ads and links available was the best method for us to find the ones that would fit our website and audience.

     

    Once you have tapped SEARCH, you’ll be able to see a list of all ads and links available through the Adobe Affiliate program. There are several pages of these ads and links, so make sure to page through everything that’s available.

    see what ads you can put on your website affiliate program

    Before your website is verified and before you have been accepted into the program, you can notice two things when viewing the ads on this screen. First, the box under “Adobe Affiliate Program” is blank. Second, you will see text that says “Not verified” on the right column of the table.

    finally adobe affiliate successful application

    After your site is verified and you have been accepted into the program, this same screen will look like the image above. Now there are two links in the box below “Adobe Affiliate Program”. The first is where you’ll be able to get the code for the ad and the affiliate link. The second is a preview for what your audience will see when they click on the ad from your website.

     

    Also note that in the rightmost column of this table, the text has changed from “Not verified” to “Accepted”. Once your table on this screen looks like the image above, you’re ready to start adding links and ads to your site.

     

    If you are still waiting for approval, use this time to map out which ads will work best for your site and decide where you would like to add them into your content.

    ADDING YOUR FIRST ADOBE AFFILIATE LINK TO YOUR WEBSITE

    If you have verified your site and received an acceptance email from Adobe, you are now ready to begin adding ads/links to your site.

    way to see all available adobe affiliate ads and affiliate links

    To insert a new ad into your content, go to the TRACKING dropdown menu and select MY ADS. You can filter the ads available by size or type or you can select LIST ALL AVAILABLE ADS to see a list of all the assets available to you through the program.

    how to generate adobe affiliate link

    Next to the ad that you would like to put on your website, you will see a link that says SHOW CODE. (If you don’t see anything in this box, you have not yet been accepted into Adobe’s Affiliate program for that ad.) Click SHOW CODE to view the options that you have to add the ad or link to your website.

    creating and tracking adobe affiliate ad and link

    For our site, we chose the HTML link and copied the code into a widget on our sidebar. We recommend you make sure NEW WINDOW is selected in the “Open link in” section so that your audience is still on your website after they have finished visiting Adobe.

    instructions for creating deep links adobe affiliate program

    CREATING DEEP LINKS IN YOUR BLOG POST TEXT CONTENT

    If you want to link to an Adobe product from within your blog post text, you can create a deep link to any page of Adobe’s website by clicking the CREATE DEEP LINK button on the My Ads page of your affiliate account. (Go to the TRACKING dropdown menu and select MY ADS to get to this page).

    instructions for creating a new deep link adobe affiliate account

    Steps to creating a custom deep link for your text content:

     

    1. Switch from Full Anchor Tag to PLAIN URL
    2. Paste the link on Adobe’s website where you want your audience to land from your text link
    3. Copy the code that gets generated in the “Deep link code” box
    4. Test your new deep link either by pasting the code into a browser window or by clicking the MY TEXT button

     

    You can now paste your deep link as the hyperlink for text within your blog post. This can be a great way to lead your audience into making a purchase with Adobe in a more organic way. If your users click on your deep link and don’t make a purchase the first time around, like with the other Adobe ads, there will be a cookie that lasts 120 days in their browser which will track whether they make a purchase within that time window. If they do, Adobe will credit you a commission.

    GETTING THE BEST RESULTS FROM YOUR AFFILIATE LINKS AND ADS

    The best performing affiliate links are those that provide a relevant tool that your audience actually needs. If you go pasting ads in every possible space on your website, you will end up losing your audience’s trust. Remember that you’re not getting paid for impressions, only for actual purchases. Make sure each ad or link is carefully calculated with your audience’s best interests in mind.

     

    You can put ads on any posts that contain relevant content, but we find that text links do especially well when used appropriately. Being honest with your audience that you collect a commission can be a powerful tool in gaining trust with your audience. If you decide to take that route, make sure to let your audience know that using your affiliate link will give you a commission without costing them anything extra.

    DON’T FORGET THAT YOU CAN DELEGATE THIS TASK

    We hope this post helps you start earning money with Adobe’s Affiliate program. If you struggled with any section or have questions, we’re eager to know what’s on your mind! Send us a message to: support@soptemplates.com

     

    Remember to grab the SOP template if you’d like someone else to do the grunt work for you and want the delegating process to be as smooth as butter. Happy delegating!

  • SOP Library
  • APOLOGY LETTER TEMPLATE FOR COMPANIES

    Uh-oh…Something happened in your business and it’s time to apologize. Even if it’s not your fault it is important to let your users know that you care about them and that you’re doing your best to right whatever wrong has happened.

     

    Sometimes this happens when you’re working with a 3rd party service and they make a mistake. You still need to take responsibility for what happened because at the end of the day, your users are trusting you to provide them with good service and take care of their needs.

     

    When you discover something unfortunate happened it’s best to get ahead of the wave of support emails that might come in by being quick to release an apology letter to describe to your users the details about what happened.

    infographic for damage control action plan

    COMPENSATING FOR A MISTAKE IN YOUR BUSINESS

    As an apology to your loyal customers you might want to offer them something for free.  If you have a subscription service that was suddenly not available to your users, you may want to offer them a free month of service or a discount on another product that you offer.

     

    If you have a blog and your blog was down over the weekend, you might want to offer them a freebie PDF or e-book. Although problems with your site or online services are a serious thing, you might want to try and be light-hearted about it and slightly tongue and cheek and offer them a “How Not to Let Your Website Crash” PDF based on what you’ve learned from the incident.

    PREVENTING ERRORS IN THE FUTURE

    It’s all about building brand loyalty. You want your users to trust. Even if you think most of your users will not even be aware of the problem, you still an use it as an opportunity to gain trust. Being totally transparent about what happened can make your company appear more personal instead of being just a faceless corporate structure that your users may imagine your company to be.

     

    When writing an apology letter, it’s best to have one person address your audience as themselves instead writing it from team’s perspective. For example, use the real name of somebody working in the company to sign the letter instead of signing it as “The Blah-blah-blah Team”.  

    MISTAKES ARE OPPORTUNITIES TO GAIN TRUST

    This is also a good opportunity to reassure your loyal customers that you and your team will try and prevent this kind of issue from happening again. This also makes you open to customer feedback and may help you find additional customer concerns that you may not be aware of.  

    The SOP Template provided includes suggestions for what you should add in your letter. Some sections to include might be a question and answer portion where you consider what a user might be asking about with regards to the incident. For example, What happened to cause this issue?, Why didn’t it get fixed earlier?, and What will you do in the future to prevent this thing from happening?.

    Blog post image apology letter template

    BE PREPARED FOR FUTURE MISTAKES

    Use this letter as an opportunity to remind your users that there are people behind the scenes who care about their interests and are on their side. Even if you haven’t had a problem happen with your business before, you may want to download a copy of this letter anyway just so that you can put it into your own SOP for the procedures that you will take when something like this happens. That way you are ready to go should an incident arise and you’re not scrambling around trying to think about how to deal with it.

     

    In fact it’s very important to have this kind of emergency plan in place. You should know who will handle the users and what responsibilities each person has in order to solve the problem. You may even want to discuss with the rest of your team about potential issues that they foresee happening in the future that you may not have thought of. Cover as many bases as you can so if something like this happens, you will be ready.

    You might want to go even further than this to prepare yourself by adding this apology letter into your email manager, such Convert Kit and then should the situation arise, all you’ll have to do is fill in the details and send it out.

     

    We hope you’ll never have to use this letter and that your business will run flawlessly, but should an error occur, we hope this letter helps you maintain and even gain more trust with your users. Get the letter template sent to your inbox by filling in your email. Cheers!